Refund Policy
You can view our refund policy here.
When will you release XYZ Airport?
Due to the nature of product development we will not provide release dates until we are satisfied with the product. A rough timeline may be provided but this is subject to change at any time.
How do I download my purchased product?
Once you have purchased a product, you can redownload it at anytime from your My Account Page under the downloads tab.
In this area you will see all orders through us.
If you’re are missing a product, firstly check that you are logged into the correct account. If you are, please contact our team to have this investigated.
Where do I find my purchased product?
Once you have purchased a product, you can redownload it at anytime from your My Account Page under the downloads tab.
In this area you will see all orders through us.
If you’re are missing a product, firstly check that you are logged into the correct account. If you are, please contact our team to have this investigated.
How do I install my purchased product?
Thank you for purchasing your Impulse Simulations product. Once your download is complete from the downloads section under My Account, please copy all folders enclosed within the provided (.zip) file(s) you may exclude the provided PDF.
The files need to be copied into your simulators community folder, this will be wherever you normally install add-ons & liveries.
Where Can I find my community folder?
Microsoft:
C:\Users\%USERNAME%\AppData\Local\Packages\Microsoft.FlightSimulator_ 8wekyb3d8bbwe\LocalCache\Packages\Community\
Steam:
C:\Users\%USERNAME%\AppData\Roaming\Microsoft Flight Simulator\Packa ges\Community\
If you are unable to locate your appdata folder, the quickest way is to press “windows key” (+) “R” to open the run window then proceeding to type the following.
Microsoft Store: %localappdata%
Steam: %appdata%
For further support you can email us at [email protected] and include your order number or contact us via our discord.
What is required to install your products?
Currently our team only develop addon content for Microsoft Flight Simulator.
It is expected for you to run the simulator at the minimum expected system dependencies.
(Minimum)
CPU: Intel Core i5-4460 or AMD Ryzen 3 1200 or better
RAM: 8 GB
OS: Windows 10 64-bit
VIDEO CARD: Radeon RX 570 or GeForce GTX 770 or better
PIXEL SHADER: 5.0
VERTEX SHADER: 5.0
FREE DISK SPACE: 150 GB
DEDICATED VIDEO RAM: 2048 MB
Microsoft Flight Simulator 2020 Recommended Requirements
CPU: Intel Core i5-8400 or AMD Ryzen 5 1500X or better
RAM: 16 GB
OS: Windows 10 64-bit
VIDEO CARD: Radeon RX 590 or GeForce GTX 970
PIXEL SHADER: 5.1
VERTEX SHADER: 5.1
FREE DISK SPACE: 150 GB
DEDICATED VIDEO RAM: 4096 MB
How do I get support for my purchased product?
In the event that you have some troubles with your purchased product please contact our team via email at [email protected]
Please Include:
– Order Number
– Name on Account
– Purchase Email
– Purchase Locations ( Direct | ORBX | Microsoft Store )
Our team will verify the details and provide support.
Please note that support will not be provided if you can not provide these details
